REFUND POLICY
Effective Date: September 30, 2026
This is a translation provided for convenience. The legally binding version is the Ukrainian one — if the two texts differ, it prevails.
This policy explains how cancellations, refunds, and payments work at Zori.bio. It forms part of our Terms of Service.
Seller: FOP Slobodskyi Oleksandr Mykolayovych, Tax ID (IPN) 3432501553, Kerchenska 118, Odesa, 65069, Ukraine, hi@zori.bio.
1. Payment
Creem is the Merchant of Record for subscriptions. Card details are entered on its hosted checkout; Zori.bio does not store your card number, security code or card token.
Creator is $9/month and Pro is $19/month in US dollars, inclusive of applicable sales taxes. Creem shows the final amount before checkout and provides invoices in its customer portal. Your bank may convert the charge into your card currency.
2. Your 14-day right of withdrawal
This contract is concluded at a distance, so as a consumer you have the right to withdraw from it within 14 days without giving a reason — Article 13 of the Law of Ukraine “On Consumer Protection”. This is a statutory right and we cannot shorten it.
Because Zori.bio is a digital service, access opens as soon as payment is made. By subscribing you ask us to begin supplying the service immediately and accept that the right of withdrawal is exhausted once it has been fully supplied. We may retain a proportionate amount for the days already used.
To exercise this right, simply email us at hi@zori.bio within the 14 days.
3. Our 30-day guarantee
Beyond what the law requires, we refund you in full within 30 days of your first payment if the service is not right for you. Here we deduct nothing for the days already used.
- Applies to a first subscription, not to renewals or repeat purchases
- You do not have to give a reason
- This guarantee is in addition to your statutory right of withdrawal and does not limit it
4. How to ask
Email hi@zori.bio with the subject line “Refund request”. Give us the email address on your account — that is enough.
- We reply within 2 business days
- An approved refund is submitted through Creem to the original payment method
- Money is returned to the card it was charged to
- How long it takes to arrive is decided by your issuing bank — usually 5–10 business days
A refund is returned in the currency it was charged in. If your card is held in another currency, your bank applies its own rate on the day the refund posts, so the amount you receive back may differ slightly from the amount charged.
5. Cancelling a subscription
You can cancel at any time in your account: Settings → Subscription → Manage subscription, then Cancel renewal (during a trial, Cancel trial subscription). These are different things:
| Action | What happens |
|---|---|
| Cancellation | Stops future charges. Access to paid features continues until the end of the period you have paid for, or until the end of your trial. |
| Refund | Returns money already paid, on the terms in this policy. |
When the paid period ends your page stays online on the free plan — it does not disappear.
6. When a refund is not given
Outside the statutory 14 days and our 30-day guarantee, we do not normally refund:
- Unused time on a subscription you cancelled part-way through a paid period, except the prorated refund Creem issues on a plan downgrade
- A renewal you did not cancel in time — the next charge date is visible in your account in advance
- Dissatisfaction with features that were described accurately
- Termination of an account for breaching the Terms of Service
None of this limits your statutory rights if the service was not supplied properly.
7. Renewals and failed payments
A subscription renews monthly until you cancel it. If a payment fails:
- Creem manages payment retries after a failed renewal
- Update your payment method in the Creem customer portal if a payment fails
- You are notified by email and can open the Creem customer portal from your billing account
- Paid access ends seven days after the first failed attempt if payment still does not succeed
8. Price changes and trials
We give at least 30 days' notice by email before a price increase. The new price applies from your next paid period, and you can cancel before it takes effect.
Where we offer a trial, the checkout shows when it ends and the date of the first charge, and your billing account shows the next charge date. Automatic new-customer trial days are granted once. A checkout accepts one promotional code — codes do not stack.
9. Disputed charges
If you think a charge is wrong, email us at hi@zori.bio — we can resolve it faster than your bank can. Filing a chargeback without contacting us first may lead to your account being suspended until the dispute closes.
10. Contact and dispute resolution
Billing questions: hi@zori.bio. Payment history is in your billing account; invoices are in the Creem customer portal, which opens from there.
If our answer does not satisfy you, you may contact the State Service of Ukraine for Food Safety and Consumer Protection, or bring proceedings in the courts at your place of residence. Please write to us first — usually that is enough.